▍ Support · We're here
How can we help?
Report a bug, ask a question, share feedback, or flag something urgent. Every ticket goes to a human — usually within one business day.
●1 business day · general
●4 hours · billing & account
●15 minutes · safety / fraud
Email us directly
Prefer email? Reach the team at info@5arz.com. Include your member ID if you have one.
Security issue or fraud
Found a vulnerability or notice fraud on your account? Email security@5arz.com — we triage within 15 minutes.
Quick answers
Things people ask a lot. Skip the wait if your question's here.
How does getting paid on 5arz work?
You complete short verified tasks — rating AI answers, labeling images, checking translations — and earn Stars (1★ = $1). Stars land in your balance the moment a task verifies, and you cash out to your bank or debit card via Stripe. What you do with the money is your call: bills, savings, gift cards, or paying down a debt yourself.
Can I use my earnings to pay down a debt?
Yes. Your earnings are yours to direct however you want, including toward a debt. You cash out and make the payment yourself — 5arz pays you for work and does not pay creditors on your behalf or act as a debt-settlement or credit-repair service.
Can I change my monthly goal?
Yes — open your dashboard, tap "Adjust goal" on the yellow goal strip. We'll suggest a baseline based on your current pace. Milestone rewards rescale automatically.
What happens if I stop earning Stars?
Nothing — there's no penalty and no obligation. You earn at your own pace; your earned Stars stay in your balance, and you can cash out or come back and earn more anytime.
Is my personal data safe?
SSN, bank logins, ID documents, and card numbers never touch 5arz servers — they flow directly to certified processors (Stripe, Plaid, Method). We hold attestation hashes only. Full details on the privacy policy.
Why was my training task scored wrong?
Some tasks have multiple defensible answers and our scoring is conservative. If you think a task was unfairly marked, report it via the "Training task issue" category above with the question text — we review every reported scoring case within 24 hours.
How do I delete my account?
Email privacy@5arz.com with the subject "Account deletion request." We process within 30 days and delete everything we're legally allowed to delete. (Some financial records are retained for 7 years per regulation.)
I think I see fraud on my account. What do I do?
Use the "Urgent / safety" category above — those tickets route directly to the security team with a 15-minute response window. We'll freeze the account immediately while we investigate, and you won't be liable for anything we determine was fraudulent.