Report a bug, ask a question, share feedback, or flag something urgent. Every ticket goes to a human — usually within one business day.
Prefer email? Reach the team at info@5arz.com. Include your member ID if you have one.
Found a vulnerability or notice fraud on your account? Email security@5arz.com — we triage within 15 minutes.
Things people ask a lot. Skip the wait if your question's here.
Verification is free at any volume — no card. Start free (the Free plan includes 1,000 seals a month plus API and MCP access), read the developer docs, or verify a seal yourself first. Plans and limits are on pricing.
You complete short verified tasks — rating AI answers, labeling images, checking translations — and earn Stars. Stars land in your balance the moment a task verifies, each with a receipt showing the task it came from. Cash-out is paused right now; every Star you earn is recorded and stays yours.
Not directly right now — cash-out is paused, so Stars can't be withdrawn to pay anything yet. 5arz does not pay creditors on your behalf and is not a debt-settlement or credit-repair service.
Yes — open your dashboard, tap "Adjust goal" on the yellow goal strip. We'll suggest a baseline based on your current pace. Milestone rewards rescale automatically.
Nothing — there's no penalty and no obligation. You earn at your own pace; your earned Stars stay in your balance, and you can come back and earn more anytime. Cash-out is paused right now; every Star you earn is recorded and stays yours.
SSN, bank logins, ID documents, and card numbers never touch 5arz servers — they flow directly to certified processors (Stripe, Plaid, Method). We hold attestation hashes only. Full details on the privacy policy.
Some tasks have multiple defensible answers and our scoring is conservative. If you think a task was unfairly marked, report it via the "Training task issue" category above with the question text — we review every reported scoring case within 24 hours.
Email privacy@5arz.com with the subject "Account deletion request." We process within 30 days and delete everything we're legally allowed to delete. (Some financial records are retained for 7 years per regulation.)
Use the "Urgent / safety" category above — those tickets route directly to the security team with a 15-minute response window. We'll freeze the account immediately while we investigate, and you won't be liable for anything we determine was fraudulent.