How can we help?
Report a bug, ask a question, share feedback, or flag something urgent. Every ticket goes to a human — usually within one business day.
Prefer email? Reach the team at info@5arz.com. Include your member ID if you have one.
Found a vulnerability or notice fraud on your account? Email security@5arz.com — we triage within 15 minutes.
Quick answers
Things people ask a lot. Skip the wait if your question's here.
How does getting paid on 5arz work?+
You complete short verified tasks — rating AI answers, labeling images, checking translations — and earn Stars (1★ = $1). Stars land in your balance the moment a task verifies, and you cash out to your bank or debit card via Stripe. What you do with the money is your call: bills, savings, gift cards, or paying down a debt yourself.
Can I use my earnings to pay down a debt?+
Yes. Your earnings are yours to direct however you want, including toward a debt. You cash out and make the payment yourself — 5arz pays you for work and does not pay creditors on your behalf or act as a debt-settlement or credit-repair service.
Can I change my monthly goal?+
Yes — open your dashboard, tap "Adjust goal" on the yellow goal strip. We'll suggest a baseline based on your current pace. Milestone rewards rescale automatically.
What happens if I stop earning Stars?+
Nothing — there's no penalty and no obligation. You earn at your own pace; your earned Stars stay in your balance, and you can cash out or come back and earn more anytime.
Is my personal data safe?+
SSN, bank logins, ID documents, and card numbers never touch 5arz servers — they flow directly to certified processors (Stripe, Plaid, Method). We hold attestation hashes only. Full details on the privacy policy.
Why was my training task scored wrong?+
Some tasks have multiple defensible answers and our scoring is conservative. If you think a task was unfairly marked, report it via the "Training task issue" category above with the question text — we review every reported scoring case within 24 hours.
How do I delete my account?+
Email privacy@5arz.com with the subject "Account deletion request." We process within 30 days and delete everything we're legally allowed to delete. (Some financial records are retained for 7 years per regulation.)
I think I see fraud on my account. What do I do?+
Use the "Urgent / safety" category above — those tickets route directly to the security team with a 15-minute response window. We'll freeze the account immediately while we investigate, and you won't be liable for anything we determine was fraudulent.